01
Classify Issues
Map common customer questions, support types, escalation paths, and owners.
LingLink AI Service
Support Workflow Connections
Connect customer questions, after-sales tasks, internal notifications, FAQ, and follow-up records to reduce missed replies and repeated communication.
Delivery Console
Support Workflow Desk
01
Tickets
02
FAQ
03
Reminders
04
Customer data
05
Review
Expected Outcomes
Four Things That Should Be Clearer After Delivery
Questions can be assigned
After-sales status is trackable
FAQ knowledge compounds
Operations support does not rely on memory
Start To Finish
Service Process From Start To Finish
Every service moves through diagnosis, design, build, testing, handover, and review so delivery is not only a finished-looking page or tool.
02
Design Fields
Define ticket fields, priority, status, SLA, notifications, and customer-data relationships.
03
Build Flow
Configure forms, knowledge base, reminders, assignment rules, follow-up records, and reports.
04
Test Handoff
Simulate inquiries, complaints, after-sales tasks, and escalations to check notifications and records.
05
Compound Knowledge
Turn repeated questions into FAQ, scripts, automated replies, and training material.
Deliverables
What You Receive
- Ticket flow
- FAQ structure
- Notification rules
- Support SOP
- Response templates
- Support report
Coverage
Service Coverage
Every module is planned around business goals, technical setup, content assets, data tracking, and ongoing care.
- Support forms, ticket fields, issue categories, priority, owners, and SLA reminders
- FAQ knowledge base, AI answer support, inquiry summaries, after-sales records, and customer data
- Email, sheets, CRM, chat tools, notifications, and admin system connections
- Satisfaction records, issue reviews, refund/replacement/support flows, and daily or monthly reports
- Support SOPs, response templates, escalation rules, permissions, and handover docs
Next Step
Start With a Digital Diagnosis
We will review your industry, current website, lead channels, tool stack, and team capacity to define priorities and a first delivery scope.